Data Backup Policy
Updated: October 9, 2026
The following describes the standard policies for the following Data Backup services offered by Trinsic.
– Virtual Severs located within Trinsic’s Cloud
– Desktop-as-a-Service
– Physical Servers Located On-Premise
– Physical Servers Co-Located at Trinsic’s Datacenter
– Workstations
Definitions:
“Client Silo” means a logically separated environment within the Trinsic Cloud, provisioned for a single Client, in which that Client’s data, applications, and virtual computing resources are segregated from those of other clients through virtualization, network segmentation, and access controls. A Client Silo may connect to management, authentication, backup, monitoring, and service delivery systems operated by Trinsic as necessary to provide the Services.
“Covered Device” is any Device covered under a Trinsic support service plan and are identified in the Inventory System as supported.
“Inventoried Device” is any Device from which data is collected and recorded by Trinsic’s IT management system(s).
“Inventory” is a list of all Inventoried Devices.
“Inventory System” is the system listing active Covered and Non-Covered Devices and other network activity. The listing displays in the Administrative Console.
“Parties” means the Client and Trinsic together.
“Retention Period” is the amount of time that Trinsic retains a copy of Client data before it is deleted.
“Trinsic Cloud” means the cloud computing infrastructure owned, leased, or operated by or on behalf of Trinsic, including the compute, storage, network, and related hardware, software, and facilities used to provide
“Workstation” means a desktop computer, laptop computer, or tablet computer owned or controlled by Client.
- Managed Data Backups of Virtual Servers Hosted within Trinsic’s Cloud
The following policy applies to Clients who are subscribed to the managed data backups of “virtual servers hosted within Trinsic’s cloud” service through a fully executed Order Form.
What is backed up: Trinsic will backup each hosted virtual server that is located within the Client Silo, as follows:
(a) File-Level Backups. Scheduled daily, covering the files and folders on each covered server that are accessible to the backup software at the time the backup runs.
(b) Image Backups. Scheduled weekly, capturing a point-in-time image of each covered server’s virtual disks
(c) Application-Aware Backups. Available for databases and other applications that cannot be reliably captured by File-Level Backups. Application-Aware Backups apply only to the databases and applications identified by Client and documented by Trinsic during onboarding or by later written request via a Ticket in the IT Management System. Client is responsible for notifying Trinsic in writing via Ticket of any database or application added or changed after onboarding.
Retention Period: Backups are retained for Trinsic’s Standard Retention Period unless a different retention schedule is specified in the Order Form.
Storage Location. Backup data is stored on Trinsic storage systems located within the Trinsic Cloud that are separate from the storage systems hosting Client’s production servers. Fees for this service are noted in the Order Form.
Monitoring and Restores. See standard procedures at the end of this document.
Limitations. See standard procedures at the end of this document.
- Managed Data Backups of Desktop-as-a-Service
The following policy applies to Clients who are subscribed to the “managed data backups of desktop-as-a-service (DaaS)” service through a fully executed Order Form.
See Hosted Virtual Server backup policy. The same policies apply.
- Managed Data Backups of Physical Servers Located On-Premise
The following policy applies to Clients who are subscribed to the “managed data backups of physical servers located on-premise” service through a fully executed Order Form.
What is backed up: all Client accessible data on each physical server located on-premise at Client location(s) that are considered Covered Devices in Inventory which are connected to the network at the time of backup.
Frequency: Backups are performed once a day.
Retention Period: Backups are retained for Trinsic’s Standard Retention Period.
Storage Location. Backup data is stored to an off-site backup location.
Monitoring and Restores. See standard procedures at the end of this document.
- Managed Data Backups of Physical Servers Co-Located at Trinsic’s Datacenter
The following policy applies to Clients who are subscribed to the “managed data backups of physical servers co-located at Trinsic’s datacenter” service through a fully executed Order Form.
What is backed up: all Client accessible data on each physical server co-located at Trinsic’s datacenter that are considered Covered Devices which are connected to the network at the time of backup.
Frequency: Backups are performed once a day.
Retention Period: Backups are retained for Trinsic’s Default Retention Period.
Storage Location. Backup data is stored on Trinsic storage systems located within the Trinsic Cloud that are separate from the storage systems hosting Client’s production servers.
Monitoring and Restores. See standard procedures at the end of this document.
Limitations. See standard procedures at the end of this document.
- Managed Data Backups of Workstations
The following policy applies to Clients who are subscribed to the “managed data backups of Workstations” service through a fully executed Order Form.
What is backed up: If requested in writing by Client, Trinsic will backup all accessible file-based data residing on each Covered Workstation which is connected to the network at the time of backup.
Frequency: Backups are performed once a day.
Retention Period: Backups are retained for Trinsic’s Standard Retention Period unless a different retention schedule is specified in the Order Form.
Storage Location. Backup data is stored to an off-site backup location.
Monitoring and Restores. See standard procedures at the end of this document.
Limitations. See standard procedures at the end of this document.
Standard (default) Procedures:
The following policies apply to each data backup service offered by Trinsic:
Limitations. File-Level Backups may not capture files that are open, locked, or otherwise inaccessible when the backup runs. Databases and applications not identified for Application-Aware Backups may not be recoverable to a consistent state. This service is not a replication, high-availability, or disaster recovery service and does not include a guaranteed recovery time or recovery point.
Monitoring and Restores. Trinsic monitors backup jobs and will use commercially reasonable efforts to remediate failed or incomplete jobs. Trinsic will perform restores upon Client request at no additional charge.
Standard Retention Period: Rolling 30 days
Exceptions:
Should Client require backup requirements or parameters that are outside of Trinsic’s standard backup policies, Client must fill out and sign a Data Backup Change Request Form, and submit the Backup Change Request Form to Trinsic via a Ticket which is approved and countersigned by a Trinsic authorized representative. Trinsic requires up to 5 business days for implementation of any approved data backup policy exceptions.
Termination. Trinsic will retain Client’s backup data for thirty (30) days after the termination date of a service agreement, after which it will be permanently deleted by Trinsic. Upon Client’s written request received within that period, Trinsic will provide a copy of Client’s backup data in a commercially standard electronic format. For any request by Client for data to be provided in a format that is not in an online format, Client shall be pre-billed at Trinsic’s then-current hourly rates plus the cost of any storage media and shipping. Trinsic will retain the data until a timely requested copy has been delivered. Client may extend the retention period by written request at the storage fees in effect at termination.